Shipping Policy

Thank you for your interest in Comexbcn.

Our commitment is to deliver a quality service, with transparency and efficiency, offering several shipping options to different locations around the world. We have a decade of experience in this activity, with hundreds of satisfied customers.

Below we detail our conditions and terms of our shipping policy.

Processing and shipping time

Processing time is usually between 2 to 4 days after confirmation of your payment. At this point we will prepare your order.

If there is any irregularity we will contact you.

International Shipping

Comexbcn makes international shipments, for any questions please contact us. https://www.comexbcn.com

Delivery estimates and applicable fees

We know that in this market it is necessary to know the best practices in the market, seeking to reduce costs without losing quality in the service offered. In this case, Comebcn works with transparency, delivering real deadlines so that there are no surprises during the process. Before finalizing your order, all deadlines will be available for you to know, as well as the costs charged. The delivery deadline starts from the moment the shipment is sent, not on the date the order was made. It is important to note that arrival estimates are not guaranteed. We are also committed to doing our best to fulfill your order, however, unexpected situations may delay delivery, such as: climate change, attacks, force majeure activities, among other external situations that directly or indirectly impact logistics, making it impossible to deliver the shipment.

Note on our delivery

a. Delivery date may vary depending on the carrier, delivery method, location, and even the items ordered.
b. Products may be delivered separately.
When you place your order, it is important to consider these factors for the estimated delivery date.
Transit time: Time for your shipment to leave our distribution center and reach the local carrier.
Shipping Weighing: The values applied to the shipping cost are based on the weight of your order and the stipulated delivery method.

The final value of your order can be seen after proceeding to the final screen of your purchase. When you finalize your order, the shipping costs will appear.

Tracking

As we have already mentioned, Comecbcn works in a transparent manner and always opts for shipping with tracking, so that everyone can have greater peace of mind during the process. As soon as you complete an order with us, you will have access to the tracking of your order.

Damages

If you notice any damage during delivery of your order, please contact us quickly via our WhatsApp service or at

Lost Package

These are rare situations, but if this is the case, check the possible places where the delivery people leave the packages, including with your neighbor. Before contacting us, we kindly ask that you check all possibilities so that we do not have to rework. If you still cannot find the package, contact us at https://www.comexbcn.com to report lost packages.

Miscellaneous questions

If you have any questions regarding issues not mentioned here, please do not hesitate to contact us. We also have a FAQ page that may be useful in your situation. Visit our website: www.comexbcn.com

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Shipping Policy

Shipping Policy

Processing and shipping time

International Shipping

Note on our delivery

Tracking

Damages

Lost Package

Miscellaneous questions